Help: FAQ


Do I need to register before I place an order?

No, you do not have to register before you purchase an order. At you can buy products without creating personal account. However, it is highly recommended to register. As a result you will obtain possibility to control your basket or order and many other options.

I have forgotten my password/my password is not being recognised 

1. Please make sure that the caps lock button or the Function key is not on if you haven't put any capital letters in your password. 

2. If your password is automatically entered in the field, please delete it and type it in again. 

3. If you have forgotten your password, then click on Forgotten Password and enter your email address that you registered with. This will send a secure link to your Inbox where you can see your login and then change your password. 

What credit/debit cards do you accept?

We accept  PayPal. 

My Credit / Debit card has been declined what should I do?

After entering your card details, if you receive notification that your card has declined, please check that you have entered all the details correctly. If this is all ok, then you must contact the bank that issued your card for an explanation. We are unable to tell you why your card has declined. 

How much do you charge for VAT?

VAT is calculated at 23%.

How much do you charge for delivery?

All information about delivery you will find in proper section on our Website.  

Do you deliver to PO box or BFPO addresses?

Unfortunately, we are unable to delivery to PO box or BFPO addresses. 

How do I track my parcel?

If you have registered your email address with us, you will receive an email after a couple of days notifying you that your parcel has been despatched. You can then begin to track your parcel online. 

We ship our products worldwide and ensure quick delivery time, guarantees an insurance of the goods and a high quality of service. We mosly send packages via UPS but in certain situations (small package) we will send them by post. The delivery in the EU takes 3 to 5 working days from the moment the ordered goods leave our headquarters depending on the delivery company.

For all orders from non EU countries we use postal services for sending the goods. The delivery time in this cases can takes up from 5 up to 14 working days. We can also send your order to your holiday destination if you like!

Can I make an appointment with courier for a specific time?

Unfortunately, we have no influence on the hours of delivery. If you spend most of the day at work, we can offer delivery of the products to your business address (in such case please include your name and your companys address). Couriers in most situations can be flexible and if they will not find anyone at home, they may contact you via you phone.

How can I get my order if courier will not find me at home?

In such situation courier will try to contact you during three consecutive days. If you noticed that a UPS courier visited you during your absence, you can always use the UPS Hotline (number for each country can be found on ). After 3 business days package will be returned to us.

What should I do, if I will receive a damaged package?

The courier has to deliver your order without any damage. Couriers will ask the client for signing a delivery reciept. After that, the client can open the package and check it's content. If content of the package is damaged, the client should, in the presence of the courier, prepare a claim, which will be needed for further investigation.

All shipments in our warehouse are packed and checked by two people, mutually controlling themselves. The Shipment is wrapped in a tape with a company's logo. In a situation where the consignment is bearing marks of the interference of others (damaged tape or packaging), the buyer can refuse to accept his order. Buyer should inform the store's employees about this situation.

With each order we are sending an invoice to our customers, which is a proof of purchase. Additionally, some products may have a manual and/or warranty card.

I would like to change the data on the invoice I received, which are wrongly typed. What can I do to receive a revised invoice? 

Incorrectly issued invoice must be returned to us along with relevant data. We will immediately send a revised invoice.