Help: Returns and complaints

Returns and complaints

  • According to the EU law, customer may return goods purchased in our store, without giving a reason within 30 days from the date of order delivery.
  • The cost of shipping and delivery is not refundable.
  • Returned goods can not bear any traces of use, should have factory packaging and labels, otherwise the goods will be returned to the customer on his expense.
  • Store guarantees reimbursement of the costs, equal to a value of the returned goods visible on the proof of purchase. The money will be refunded by a bank transfer/PayPal transaction to an account specified by the customer. Payment shall be made within 14 days from the date of receiving returned products by
  • Along with the goods, Customer should sent a proof of purchase (an invoice)
  • In case of exchange, it will be processed within 14 business days from the moment of receiving shipment by from the Customer. Shipping costs both ways, are covered by Customer.

All products available at, are warranted.

  • Warranty will not cover any accidental or non-accidental mechanical damages (tears, cuts etc.) or damages caused by careless or inappropriate use.
  • Base for ever complaint is a proof of purchase (invoice ).
  • Every complaint should have a complaint document attached, or customer's complain statement in which customer should include a reason of a complaint, when and under what circumstances damages appeared. Customer should also include his name, last name, address, purchase order number, and request declaration (change for other model, repair, cash back)
  • Complaint goods should be clean and hygienically safe. Otherwise, we reserve the right to refuse to accept complaints.
  • Complaint order, will be send to an appraiser or distributor, which are responsible for complaint handling.
  • Complaint will be considered within 14 business days from the moment of receiving product back from the customer. Customer will be notified about the result.
  • In case of unjustified complaint, costs of shipment will lie on customer's side.